was aware of the fine reputation of Pella windows and I have to say it was the
Pella of WNY sales representative that was the deciding factor in choosing
Pella for the job. We were very appreciative of his extra efforts for us and
the customer service provided was top notch. The installation process was also
first rate. When the job was finished, my house and g...
--- Shirley W.
experience – great workers from sales rep to installers. Punctual, informed,
neat! I would recommend Pella of WNY to anyone and everyone."
--- Peter V.
chose Pella of WNY over other alternatives because of their quality product and
customer service. Our sales rep, Tom Rauker, goes above and beyond to make our
experience a positive one – great representation!"
--- Douglas Construction
pleasant experience from the start – from initial research with our Pella of
WNY salesmen, to ordering, to receipt of product in a timely fashion. Tom
Clouden was extremely knowledgeable and went above and beyond to make our
purchase effortless. Job well done!"
--- Kevin W.
chose Pella of WNY because of the overall quality of product and the available
options, like the slim-shades between-the-glass. The pre-staining wood option
was also a great time saver. Excellent product!"
--- Anthony M.
are VERY pleased with Pella products and have received many compliments. They
carry wood windows which are completely stained. Our rep, Paul Barnes, was
amazing – I thought he was installing windows in his own home! The installation
team is still the talk of the neighborhood – worked 12 hours the first day – no
one else does that and finished...
--- Peter and Linda G.
overall experience with Pella of WNY was very good in every aspect. All
businesses should treat you and deliver a product as good as yours does!
Everyone was very efficient."
--- James D.
chose Pella of WNY because of the quality and the Designer Series blinds
between-the-glass option. The sales representative arrived on time, finished
the project in the time specified and totally cleaned the area inside and
outside before completing the project."
--- James B.
prefer Pella of WNY because of their quality windows and doors and the fact
that they install their own product. Our sales representative was very
knowledgeable, and pricing was competitive. The installation crew we worked
with was also exceptional – nice, clean, prompt and very competent."
--- Shel N.
Orchard Park, NY
chose Pella products to match our existing Pella windows. We like the salesman,
Paul Barnes, and also the fact that we can get a credit account through Pella
to spread out the payments. The fact that our current 26 year old windows have
held up so well makes us feel very confident in Pella."
--- Rose S.
Orchard Park, NY
"Our sales rep arrived on time and was very helpful in describing the products available and installation process for the French doors we are interested in. All of our questions were handled quickly and professionally. "
"The sales rep was extremely thorough and detailed in his initial appointment and follow-up visit. He clearly knows the products well and was able to share all available options, along with considerations that might influence the decision. "
"Professional person came to my house and was prompt, courteous and answered all of my questions. No high pressure sales pitch and he seemed very knowledgeable about the products. "
"I was happy that I was able to make an appointment soon after contacting you and that you were not concerned how many windows I was replacing. I have other Pella windows in my home and I am happy with the quality and products Pella offers. "
East Aurora, NY
"Our salesman was pleasant, knowledgeable and answered all of my questions. I chose Pella because they were the most reasonable, honest, professional and cost-appropriate option. "
"The window representative
understood what I had in mind and got right to the point. While he was
composing the estimate, he described the product and procedures that would be
involved. I didn’t have to go through a long presentation and waste time – I really
appreciated that. "
--- Jonathan S.
"Xander was very
knowledgeable, respectful and considerate. He answered our questions readily.
Quality product matched with quality installation! "
--- Jeffrey R.
"Your rep was a great spokesperson for your company. She contacted me immediately, set up an appointment, followed up about the appointment, was very much on time, pleasant and knew all about the products.
--- Mike W.
"Our sales rep was very
professional. He showed me options based on my requests and didn’t try to
oversell. We ended up choosing Pella because of the options that were
--- Belden G.
West Henrietta, NY
"We liked the full
replacement windows offered by Pella. The aluminum clad exterior and wood
finish interior, the triple pane glass and option to have shades in the window.
The product was presented in a straightforward manner and the features were
explained well! "
--- Kenneth N.
"We chose Pella because we
already have Pella windows in our home and are very pleased with their
--- Candace W.
Williamsville , NY
"We have seen Pella products
installed in a friend’s home, which is why we chose to purchase the product in
the first place. Quality is great. An excellent sales presentation. Even the
sample windows were impressive. Very well made products. "
--- Jim T.
"Just a short praise about the sliding door and mostly the installation! The brochure and demonstration doesn't even compare to the actual sliding door we purchased - it's outstanding! The installation was superb. It's as if the door had never been replaced. Thank you!"
--- Gabriel L.
Grand Island, NY
"Love the window possibilities! The salesman was also very helpful and
informative. Because Pella offered the shades between the glass option, we
chose them over other alternatives!"
--- Toni R.
"Once again, the Pella crew did an incredible job! When they left, I
couldn't even tell that they had been there. Everything was picked up
and looking perfect. I loved staining the windows first - it makes such a
difference to have them placed and done!"
--- Janet H.
Orchard Park, NY
recently had seven Pella Impervia windows installed – the product is GREAT and
the whole experience WONDERFUL. We worked with Patrick Sullivan who suggested
the Impervia sliders, and the installation method was perfect for the space.
His knowledge and thorough presentation are to be applauded."
--- Bob and Linda F.
recently purchased three windows from Pella of WNY and I wanted to tell you
what a wonderful experience I had. Your salespeople were a pleasure to work
with and very helpful. Everyone worked well to make it possible for me to do
this project without interrupting my schedule. Women do not always feel
comfortable with people working in their house or even making ...
--- Donna H.
installation crew installed a replacement window in my home today and I want to
complement their work ethic, knowledge, cleanliness, ability and attention to
detail. From start through completion, they were excellent. This is unusual
today in any service industry."
--- Gerald and Louis
"Our sales rep demonstrated the perfect combination of expertise and advice with respect for my questions, needs and maintaining the integrity of my homes' style. Pella is the best! "
"The Pella Sales Representative, Patrick, spent a lot of time explaining to me the differences in materials and guided me through the learning process and decision to buy. Cost was very competitive with other companies offering similar products. I have always heard that Pella is the best, so that's what I chose. "
"I just wanted to let you know what a great experience I had with Pella and especially with the installation crew, Gino, Angelo & Mike. Our new windows are amazing - inside and out! The attention to detail that Gino and the rest of his crew gave us was amazing. His crew was punctual, professional, organized and ran like a well-oiled machine. Overall a great experience,...
--- Lori S.
am a carpenter with thirty years of experience – I would only recommend Pella
of WNY. I have installed hundreds of their windows and doors. Great product –
the best! "
--- Mark C.
are extremely pleased with Pella of WNY and everyone involved. We replaced nine
windows with Pella Architect Series premium wood-clad casement windows. The
experience we had definitely demonstrated 'Pella Pride.' "
--- Richard and Carol J.
"It was easy to set up the appointment online and the salesperson was knowledgeable and organized. We chose Pella because we have purchased replacement windows for other properties and found this experience to be the best."
Penn Yan , NY
"The consultant was extremely helpful and knowledgeable about the products that I needed. He asked questions that I had not even considered and was very pleasant. We chose to go with Pella again because when we added an addition to our house in the past, Pella did the work for all the windows. Those windows are still standing in my house - and that was 27+ years ago! "
--- Susan A.